Refund & Replacement Policy

We take immense pride in handcrafting solid wood heirlooms and Kashmiri lacquerware. Here is our clear guide on damaged shipments, incorrect deliveries, and natural handcrafted traits.

— POLICY COVERAGE

Eligibility & Woodcraft Guidelines

Damaged or Incorrect Orders

Handcrafted Natural Variations

Refunds or replacements are strictly provided if an incorrect product is delivered, or if your package arrives significantly damaged and rendered physically unusable during transit.

Minor scratches, subtle surface marks, natural wood grain variations, and slight color nuances are authentic hallmarks of artisanal woodworking and are not eligible for a refund.

VERIFICATION STEPS

Claim Process & Photo Proof

Inspect Upon Delivery

Record Photo & Video Proof

Submit Within 48 Hours

Examine your package carefully as soon as it arrives. Document all outer packaging and contents immediately before discarding boxes.

Capture clear photos and unboxing videos showing the package exterior, shipping label, and specific physical defect or delivered item.

Contact our care team within 48 hours of delivery with your order details and visual proof attached for swift evaluation.

Inspection & Refund Method

Shipping Responsibility

Once our artisan quality team verifies your claim, approved resolutions are fulfilled via an immediate replacement dispatch or store credit, subject to piece availability.

If a physical return is requested following claim review, our team will provide instructions. Courier costs for confirmed wrong or damaged shipments are fully compensated.

CUSTOMER CARE

Submit a Policy Inquiry

Need assistance with a delivery or submitting proof photos for an order claim? Send your details to our dedicated support representative.